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Capacity Canada, in partnership with The Goodman Center and the organizations listed below, is proud to announce the release of a new report, “Unmuted: What works, what doesn’t, and how we can all do better when working together online.

Based on a survey of 4,405 people at non-profits and foundations, colleges and universities, and government agencies, “Unmuted” examines the explosion of videoconferencing triggered by the pandemic and addresses the question: What’s really happening when working together face-to-face means screen-to-screen?

As the title suggests, by pressing “unmute” and letting thousands of people sound off about their daily experiences in videoconferences, the report has identified best practices worth emulating along with persistent problems that require attention. “Unmuted” is divided into nine sections focused on specific aspects of videoconferences such as structure, leadership and facilitation, engagement techniques, and more; and each section includes data-driven recommendations for improving your videoconferences going forward.

The report is free; to download your copy, click here.